Terms & Conditions

PRICE DISCOUNTS

• We regularly offer price specials as part of our efforts to make premium aesthetics more accessible.
• These discounts are available only when displayed in clinic / on our website. Customers are able to purchase their treatments during this time, and use the service at a later date.
• Discounts are offered on packages of treatments and not individual treatments. The reference price is the full price of a single treatment.
• Please note, our sale excludes inject, product and small / medium laser hair removal areas.
• Our Spring Flash Sale sale is available from 24 - 30 June 2024, offering 30% off Select Skin and 40% Off Laser Treatments. Note, this discount is applied to the full price of a treatment - because our packages are already discounted, clients must use the relevant promo code to adjust bring the total discount to 30% (skin) / 40% (laser). Offer is available on packages of 3+ treatments.

PRE-PAID PACKAGES

• EverySkin offers discounted prices when our customers pre-pay for packages of multiple treatments. To allow us to offer these discounts, we do not refund for change of mind or circumstance (see refund policy below).
• Pre-paid laser hair removal packages involving multiple areas cannot be split over different sessions.
• Expiry of pre-paid packages for laser hair removal packages is 18 months, and 12 months for skin packages.
• Where a customer becomes pregnant or is unable to complete their package within this period due to a medical reason, the customer may either redirect their prepaid spend towards other treatments at EverySkin, transfer to a nominated friend or family member OR pause their package with us on presentation of a doctor’s certificate.

FULL BODY PACKAGES and FULL LEGS, BRAZILIAN & UNDERARM PACKAGES

• Full body laser hair removal package (Option 1) includes any and all areas of the body except for the back and shoulders. Option 2 includes any and all areas.
• A customer may elect which areas they would like to exclude from the treatment, however no discount to the full body price will be possible.
• We take a £50 deposit for full body / Full Leg, Brazilian & Underarm laser hair removal treatments as these require considerable time from our therapists.

PACKAGE REDEMPTION

• Prepaid treatments may be redeemed at any EverySkin clinic.
• Only a single individual may redeem a package (i.e. cannot split body areas within the package between multiple people).

LASER HAIR REMOVAL SHAVING POLICY

• As part of treatment preparation for any laser hair removal treatment, customers are asked to shave the area/s for treatment within 24 hours of their booking.
• EverySkin does over a shaving service at £20 for 10 minutes, but this does require booking.
• Where a customer has not shaved the area/s EverySkin reserves the right to refuse treatment in the interest of Health and Safety.

CONSULTATION POLICY

• A consultation is required for all new laser customers.
• For laser hair removal, we will perform a patch test during consultation. A patch test is required at least 24 hours before proceeding to treatment.

REFUND POLICY

• While refunds will be provided where required in accordance with the UK Consumer Law (for example if our service or product is faulty), we do not refund for change of mind or change of circumstance.
• A customer may, however, redirect their prepaid spend towards other treatments at EverySkin or transfer to a nominated friend or family member.
• If a customer purchases a package online before coming to an EverySkin clinic for a consultation, and an EverySkin therapist subsequently concludes (based on a consultation) that the customer is unsuitable for treatment (e.g. due to medical history or hair type), EverySkin agrees to refund the package purchase.
• We also encourage all our customers respectfully to have realistic expectations of the results of a treatment. We encourage you to discuss expected results with your therapist before commencing a prepaid package with us.

CANCELLATION POLICY

• EverySkin respectfully requests that customers give at least 48-hour notice when they need to cancel or reschedule an appointment. If less notice is given, the cost of a prepaid treatment session will be forfeited.
• If EverySkin guests fail to provide at least 48-hour notice for cancelling or rescheduling an appointment, any deposit paid will also be forfeited.
• If a customer does not show for an appointment, the cost of a prepaid treatment session will be forfeited.

SPLIT PAYMENT POLICY

• For packages over £200, EverySkin offers customers the ability to split payment in clinic over 3 equal instalments (over 3 months), to allow customers to take advantage of great sales offers.
• We charge a one-off £3.99 processing fee to set up a split payment schedule.
• Card details must be recorded for payment schedules to be set up, and monthly instalments will be directly taken from the customer's chosen card.
• Where a customer is unable to pay an instalment, no interest or late fees will be charged. EverySkin simply won’t perform any more of the treatments in the purchased package, until payment is made.
• After more than one month of non-payment, the package will be forfeited.

COSMETIC INJECT TREATMENTS

• Given the higher cost of our injecting medical professional’s time, we reserve the right to charge a £50 deposit for inject treatments. This deposit can then be used towards treatment or will be refunded if a client decides not to proceed with treatment. This deposit will be non-refundable in the event of a no-show or cancellation with less than 48 hour notice.

• All potential cosmetic injection clients must first have a consultation with one of our injectors and be deemed medically fit and suitable for treatment before progressing to treatment.
• If a client requests a review appointment with one of our injectors, this must be with the injector him/herself who performed the initial treatment, and not a different injector.

RESPONSIBILITY TO FILL OUT CUSTOMER FORMS WITH HONESTY

• EverySkin performs a number of treatments where customer honesty is very important e.g. regarding any medical conditions, medicines taken, recent treatments, sun exposure, allergies etc.
• EverySkin will endeavour to ensure that the customer receives the very best in treatment advice according to their needs. However, it is the customer’s responsibility to fill out customer forms to the best of their knowledge and advise their therapist if there have been any changes.

GIFT CARDS

• Gift cards can only be redeemed in-clinic.
• All gift cards have an 18-month expiry from the date of purchase.
• Gift cards are redeemable by recipient only, and non-transferable.
• Gift cards cannot be exchanged or redeemed for cash.
• Gift cards can only be used to purchase EverySkin services or products.
• Gift cards are non-refundable and can be used as part or full payment.
• To make a purchase for an amount that exceeds the remaining gift card value, customers will need to pay the excess using another payment method.
• Any remaining balance can be left on the card and be spent on future purchases. The remaining balance cannot be consolidated into a new gift card.
• If the customer has purchased the gift card for another person, the customer must inform the recipient that they are bound by these conditions.
• EverySkin Limited will not be held liable for cards which have been lost or stolen, although we may replace faulty, lost or stolen Gift Cards at our absolute discretion. Any such replacement gift cards will have the same unused value (at the time of replacement) and expiry date.
• We reserve the right to change any of these terms and conditions at any time where the change is required – for example, to add or remove products or services which may be purchased with the Gift Card; to comply with any contract, law or regulation of any court, tribunal or other body having competent jurisdiction.

AGE RESTICTIONS

• For Laser Hair Removal treatments, we require customers to be 14 years and over, with parental consent required if you are 14-16 years old. For any customer under the age of 18 years, please note we do not offer Brazilian treatments (only Bikini line).
• For Skin Treatments, we require customers to be 14 years and over, with parental consent required if you are 14-16 years old. Please note our more advanced skin treatments (microneedling, mesotherapy, deeper peels and laser skin treatments), we require customers to be 18 years and over.
• For Cosmetic Injectables, we require customers to be 18 years and over.

OFFER: REFER A FRIEND PROGRAMME

• EverySkin offers a ‘Refer a Friend’ programme whereby each time a customer refers a friend by sharing a unique code (generated on our website), the recipient friend will receive a gift of £10 to spend with us. This is only available in EverySkin standalone clinics.
• EverySkin will apply £10 credit to the referring customer once the recipient uses the unique code to avail their first service.
• Referral codes and credit applied to the referring customer’s account are redeemable by recipient only, and non-transferable.

OFFER: STATUS DISCOUNTS

• EverySkin offers a number of status offers, such as our Family & Friends discount.
• These offers cannot used in conjunction with any other offer, promotion, third party discount or other discount status.
• These offers are available only to specific recipients and are non-transferable to any other clients.
• This is only available in EverySkin standalone clinics.

A Note on Respectful Communication

Dear EverySkin Clinic Customers,

We thank you for choosing EverySkin for your skincare and laser needs. Your trust in our services is truly appreciated.

At EverySkin, we take pride in offering affordable services coupled with exceptional customer care. While we strive to ensure a seamless experience, we acknowledge that occasional challenges may arise, affecting your interaction with us.

We understand that frustrations can occur, and we appreciate your patience as we work to resolve any misunderstandings. It is our policy to extend grace to customers who may be experiencing a difficult day.

However, we must emphasise the importance of maintaining a respectful environment for both our customers and staff. Any form of disrespect, including swearing, name-calling, verbal or physical aggression, or lewd behavior towards our team members is unacceptable. Such actions will be met with swift action, including barring from our business.

We kindly request your cooperation in communicating with respect to our valued team members. Together, we can continue to create an environment where EverySkin delivers the best service to you.

Thank you for your understanding and cooperation.